FAQ
Accounts
Do I need to have an ABN to purchase products from Dash Pacific?
Yes, to purchase from Dash Pacific you need to have a Registered Australian Business Number. We sell to Reseller’s and IT professionals.
How do I set up an account?
Please fill in the online application form on the website, and you will be notified by email when your application is approved or denied. If you have any questions or difficulties when filling out the application please call us.
What are your payment terms?
Dash Pacific offer 30 day invoices to approved customers after completing a Credit Application form, Please contact us to discuss payment options and credit terms.
My business is not located in Townsville or I have branches in other area’s, do you organise freight to other cities?
We can arrange freight anywhere within Australia, and this can be by your nominated freight provider using your account, or we can organise the freight company and add the cost to your order.
Orders
How do I place an order?
You can use the website to order individual products or the online system builder to order complete computer systems. We also accept emailed purchase orders. If you would like to place your order by phone or have specific questions regarding the items please call us.
Your website is showing Nil stock on an item that I want to purchase?
Please call or email us and we can advise you how long it will be before new stock of this item arrives.
Can I place special orders for items that you currently don’t stock?
Certainly, if you require products that Dash Pacific does not stock please let us know and we will source the items and have them in store when you need them.
Can I order Servers / Server Software and Product Licensing?
Yes, we can help you decided what software and licensing you might require, and provide you with quotes, for all types of Server Arrangements.
Items
Can I return an item that I incorrectly purchased?
If you have purchased the wrong item please call us as we may be able to swap the item for the correct product that you require.
The product I purchase does not work, what do I need to do?
Please fill out a Return Authority Form and return it to with the item to us and we will either swap the item straight away (if we have more in stock and it is in the first 30 days), or we will send the faulty product away for replacement or repair.
The product I have purchased has stopped working and is still under warranty, what should I do?
Fill in the Return Authority Form and return the item to us. We will take care of the rest.
I have some items that I would like you to stock. Can you source these items for me?
Please let us know what products you require and we will endeavour to source them through our suppliers.
What methods of payment do you have?
We accept Cash, Cheque, Electronic Deposit, Eftpos, and Credit Card.